Services

Red Hat sponsors this Open Source project and employs its core developers. Additionally, Red Hat offers enterprise support and consultancy for the enterprise version of this community project, as part of a Red Hat product subscription.

To assist customers, Red Hat employs:

Solution architects that can define the best architecture for your scope and demonstrate the product functioning;
Services team with consultants and architects to help deliver reliable production implementations with Red Hat PAM;
A 24/7 support team.
and of course the Drools team itself to implement missing features or fix bugs.

Community and product comparison

The community download delivers everything you would expect from an Open Source project, including all features. Both Red Hat Decision Manager and Red Hat Process Automation Manager are Red Hat products based on Drools. The subscription to these products fills the missing gaps for enterprise use. Both community and product use the same code base.

If you are looking for a detailed explanation about how the community projects are different from the enterprise products check the official Red Hat whitepaper. You can also check below an overview:

Drools

Red Hat Decision Manager,
Red Hat Process Automation Manager

Functionality

All features

Yes Includes all enterprise features too

Yes

All bugfixes

Yes Main branch only

Yes Maintenance branches too

Documentation

Yes

Backport bugfixes to maintenance branches

Not released

Yes Released in maintenance releases

Security (CVE) watch for maintenance branches

Eventually released from main branch only

Yes Released as backported bugfix

Testing

Unit testing

Yes

Yes On certification matrix

Integration testing

Yes

Yes On certification matrix

Stress testing

Yes

Performance testing and sizing

Yes

QA certification

Yes Cross matrix of OS’s, JDK’s, application containers, databases, … See supported configurations.

Help

Roadmap results

Yes Use our forum, issue tracker or send a Pull Request

Yes Customer issues are prioritized

Public questions

Yes Use our forums, StackOverflow or the KIE Zulip chat

Yes Or call 24/7 support instead

Private 24/7 support

Yes By web or phone, guaranteed response time (SLA)

Red Hat consultancy, training and POC assistance

Yes Talk to your account manager

Release schedule

New feature releases

Yes Usually every 3 weeks

Yes GA usually 6 weeks after community Final release (if it is productized)

Maintenance releases

Yes

One-off release for an urgent customer critical issue

Yes Also rolled up in the next maintenance release

Information

Open source (Apache License 2.0)

Yes

Yes Complete source distribution available from Red Hat Customer portal and Red Hat Developers with the list of licenses from all projects and dependencies

Subscribers have access to the product maven repository, with the productized binaries. To migrate from the community to product binaries, simply add the customer maven repository and adjust the version numbers to include the -redhat suffix.

KIE features and the enterprise products overview

Drools is a fully supported component (called Decision Manager) of the following products:

Try Drools
8.44.0.Final

Paid support and consulting

Want to talk to the experts? Red Hat offers certified binaries with enterprise consulting. See services for more information.

Events

Add event / Archive